Terms of Service

Acceptance of Terms

By accessing and using Hero Cosmetics Bangladesh website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily access the materials (information or software) on Hero Cosmetics Bangladesh's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on our website
• Remove any copyright or other proprietary notations from the materials

Products and Services

Product Information

We strive to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.

Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue products without notice. We cannot confirm the availability of any product until after your order is placed.

Orders and Payment

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Payment Terms

Payment must be received in full before your order is processed. We accept major credit cards and other payment methods as indicated on our website. All payments are processed securely.

Shipping and Delivery

We offer shipping within Bangladesh only. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by factors beyond our control, including but not limited to weather, carrier delays, or postal service issues.

• Delivery Time: 2-3 business days within Bangladesh
• Shipping Partners: Steadfast and Pathao couriers
• Tracking: Tracking information will be provided when available

Returns and Exchanges

Return Policy

We offer exchanges only for damaged products. We do not provide refunds. If you receive a damaged product, you must contact us within 24 hours of delivery with photographic evidence of the damage.

Exchange Process

• Contact us within 24 hours of delivery
• Provide clear photos of the damaged product
• We will arrange for product pickup and replacement
• Exchange must be completed within 7 days of approval

User Account

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

User Content

If you post reviews, comments, or other content on our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute such content. You are solely responsible for the content you post.

Prohibited Uses

You may not use our website or services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• To interfere with or circumvent the security features of the service

Disclaimer

The information on this website is provided on an 'as is' basis. To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and terms whether express or implied, statutory or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

In no event shall Hero Cosmetics Bangladesh, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our website or services.

Indemnification

You hereby indemnify to the fullest extent Hero Cosmetics Bangladesh from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Hero Cosmetics Bangladesh is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.

Governing Law

These Terms will be governed by and interpreted in accordance with the laws of Bangladesh, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Bangladesh for the resolution of any disputes.

Contact Information

If you have any questions about these Terms of Service, please contact us: