Returns & Exchanges
We offer exchanges for damaged products only. Please review our policy below.
Exchange Only
We only offer exchanges, not refunds
Due to our quality guarantee and product nature, we provide exchanges for damaged products only. No cash refunds are available.
Damaged Products Only
Exchanges for damaged items only
We accept returns and provide exchanges only for products that arrive damaged during shipping. Products damaged by customer use are not eligible.
24-Hour Window
Contact us within 24 hours
You must contact our customer service within 24 hours of receiving your delivery to report any damaged products.
Important Notice
No Refunds Policy: We do not offer cash refunds under any circumstances. Exchanges are only available for products damaged during shipping. You must contact us within 24 hours of delivery with photographic evidence of the damage.
Exchange Process
Inspect Your Package
Check your products immediately upon delivery for any damage.
Contact Us Within 24 Hours
Call or email us within 24 hours of delivery with photos of the damage.
Provide Evidence
Send clear photos showing the damage to the product and packaging.
Receive Exchange
Once approved, we'll send a replacement product at no extra cost.
Report Damaged Products
Contact us immediately if you receive a damaged product. Include clear photos and your order number.
Available Monday - Friday, 9 AM - 6 PM (Bangladesh Time)
Frequently Asked Questions
What types of damage are covered?
We cover damage caused during shipping such as crushed packaging, broken products, or products that arrived in unusable condition. We do not cover damage from customer use, misuse, or normal wear and tear.
What if I miss the 24-hour window?
Unfortunately, we cannot process exchanges for damaged products reported after 24 hours from delivery. Please inspect your package immediately upon receipt.
How long does the exchange process take?
Once your claim is approved, we'll send a replacement product within 3-5 business days. You'll receive a tracking number for the replacement shipment.
Do I need to return the damaged product?
Yes, please keep the damaged product and packaging until our team confirms receipt of your claim. We'll provide return instructions once your exchange is approved.
What if the replacement arrives damaged too?
While rare, if your replacement arrives damaged, please contact us immediately with photos. We'll arrange for another replacement or alternative solution.
Can I exchange for a different product?
Exchanges are only provided for the same product that was damaged. We do not offer exchanges for different products or sizes at this time.
Quality Guarantee
We stand behind the quality of our products. While we cannot accept returns for opened or used products, we ensure that all products shipped are in perfect condition. If you receive a damaged item, we're committed to making it right through our exchange process.